Returns & Exchanges

At ミツカン365, we prioritize the safety and quality of our food products. Due to the nature of our items, we only accept returns or exchanges for products that are damaged, defective, or incorrect upon delivery.

Return Process

• 1.
  Inspect Your Order

  Upon arrival, please immediately check your items for any signs of damage or discrepancies between the package and your order confirmation.

• 2.
  Contact Customer Support

  If you identify an issue, notify us within 7 days of receipt via our online contact form, including your order number and clear photos of the product condition.

• 3.
  Verification Process

  Our quality assurance team will review your claim within 2 business days to verify the defect and approve your request for a replacement or refund.

• 4.
  Resolution and Refund

  Once approved, we will ship a replacement at no extra cost or issue a full refund to your original payment method within 5 to 7 business days.